DELIVERY

Christmas And New Year Deliveries

It is now past the safe period for sending parcels by 'First Class Parcel Post' for them to arrive in time for Christmas or the New Year. If you require delivery before Christmas or the New Year please select the 'Express Delivery' option. We can take express orders up until and including Thursday 20th December for delivery before Christmas day. We can take express orders up until and including Thursday 27th December for Delivery in time for the New Year.

DELIVERY SELECTION: We have three levels of service for mainland UK and one service for International orders.

Recorded First Class Post £3 per consignment - Despatch within 1-2 days*, Delivery within 3-5 working days thereafter Where no one is at the address at the time of the first delivery, a card will be left and order will be returned to local parcels office for your collection. Orders below 2kg will be shipped by Royal Mail. Large orders will be shipped by Interlink.

Express Delivery £7 per consignment - Despatch same day or next working day thereafter*. Delivery next working day after despatch. Where no one is at the address at the time of the first delivery, a card will be left. A second and third attempt will be made After that the parcel is returned to us. A further charge will be made to resend. It is possible for us to redirect parcels or to give the driver special instructions to leave a parcel safe. Where a parcel is to be redirected to an address in a different Interlink area, a charge may have to be made.

Please note that deliveries are not made on weekends and public holidays. We can arrange for a Saturday delivery at a added cost.

International Deliverys - For International orders we ship by Air Mail Signed For Delivery. This service takes 7 to 28 days depending on country. Cost for shipping is dependant on size of order. Shipping charge will be added to total order during the Checkout phase. Additional charges may occur if the dimensions of the package are greater than the 'Airmail' guidelines. In that case you would be e-mailed with the new shipping charges and asked if you wish to continue with the order. If you require an express International service please email admin@chickenshop.co.uk with details of your order for a price.

Tracking Your Order - All our methods of shipping are trackable. If you require a tracking number for your parcel telephone us on 01592 565608 or e-mail admin@chickenshop.co.uk. Please allow at least 24 hours before contacting us. If your order has been shipped by Royal Mail you can track your parcel at www.royalmail.com. If your order has been shipped by Citylink you can track your parcel at www.interlinkexpress.com

WILL SOMEONE BE THERE WHEN IT IS DELIVERED? All our services are trackable.Your package will require a signature at your end. Despatch should be to an address where someone can sign for it. If you are unlikely to be at home you can select to have your order shipped to another address. If an attempt has been made to deliver your order the courier will leave a card giving you contact details. It is the customers responsibility to get in touch with the delivery company and arrange to collect the parcel or arrange for another delivery date. If your parcel can not be delivered and it has not been called for it will be returned to us. We are charged by the delivery companies for the return of the package. This charge will be deducted from any refund that you are due..

*WHEN WE ARE SOLD OUT OF AN ITEM - Unlike many other internet companies, we hold stocks of all the items on our site, but it does occasionally happen that we cannot supply directly. In this case, we will order more immediately, which can delay delivery, or we will contact you by phone or by Email to suggest alternatives. Where a direct replacement is available under a different part code, we will despatch the replacement without bothering you.

WHEN DO YOU NEED IT? - It helps us give a good service if we know when you require an item. Please fill this line in on your order form allowing a couple of days leeway. Use the express service if your deadline is less than 7 working days away.

RETURNS POLICY - You can return items for any reason within 8 days of receipt. Pack it up and return it to us preferably by Recorded Delivery, and we will refund your card, or send a cheque where applicable. Postage will not be refunded. This does not affect your statutory rights.

DAMAGED GOODS - If the goods arrive damaged, we will replace them straight away and ask you to return the offending items. We will of course pay for the postage for you to do this.

ARRIVED TOO LATE? - If the order arrives too late for your party, you can return them in the normal way and if we are at fault, we will also refund your postage. A reason why we may not be at fault is that you have selected to use the first class post, when you should have used Express delivery. If our carrier is at fault, we will still refund your order in full. We ask you to send off the goods within 8 days of receipt.

LOST IN THE POST? - Once the products have been paid for and have left our premises they are now the buyers responsibility. To protect the customer all our packages are trackable. If your parcel does not arrive give us a call on 01592 595608 and we will do our best to help you recover your goods.

IMPORTANT EXCEPTIONS - As in a High Street shop, we expect the goods to be returned in a saleable condition. This means the packaging should also be intact. We cannot accept anything back where the packaging has been damaged. You must despatch your goods within 8 days of receipt. If this deadline is not met we can only offer you a credit note for the value of the goods. This does not affect your statutory rights.

DISSATISFIED? - If at any time you are dissatisfied with our service, you can call the proprietor of chickenshop, Dennis Alexander, on 0800 018 0626. You can also reach him by Email on dennis@chickenshop.co.uk