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DELIVERY
DELIVERY
SELECTION: We have three levels of service for mainland
UK and one service for International orders.
Recorded
First Class Post £3 per consignment - Despatch within
1-2 days*, Delivery within 3-5 working days thereafter Where
no one is at the address at the time of the first delivery,
a card will be left and order will be returned to local parcels
office for your collection. Orders below 2kg will be shipped
by Royal Mail. Large orders will be shipped by Interlink.
Express
Delivery £7 per consignment - Despatch same day or next
working day thereafter*. Delivery next working day after despatch.
Where no one is at the address at the time of the first delivery,
a card will be left. A second and third attempt will be made
After that the parcel is returned to us. A further charge will
be made to resend. It is possible for us to redirect parcels
or to give the driver special instructions to leave a parcel
safe. Where a parcel is to be redirected to an address in a
different Interlink area, a charge may have to be made.
Please
note that deliveries are not made on weekends and public holidays.
We can arrange for a Saturday delivery at a added cost.
International
Deliverys - For International orders we ship by Air Mail
Signed For Delivery. This service takes 7 to 28 days depending
on country. Cost for shipping is dependant on size of order.
Shipping charge will be added to total order during the Checkout
phase. Additional charges may occur if the dimensions of the
package are greater than the 'Airmail' guidelines. In that case
you would be e-mailed with the new shipping charges and asked
if you wish to continue with the order. If you require an express
International service please email admin@chickenshop.co.uk
with details of your order for a price.
Tracking
Your Order - All our methods of shipping are trackable.
If you require a tracking number for your parcel telephone us
on 01592 565608 or e-mail
admin@chickenshop.co.uk. Please allow at least 24
hours before contacting us. If your order has been shipped by
Royal Mail you can track your parcel at www.royalmail.com.
If your order has been shipped by Citylink you can track your
parcel at www.interlinkexpress.com
WILL
SOMEONE BE THERE WHEN IT IS DELIVERED? All our services
are trackable.Your package will require a signature
at your end. Despatch should be to an address where someone
can sign for it. If you are unlikely to be at home you can select
to have your order shipped to another address. If an attempt
has been made to deliver your order the courier will leave a
card giving you contact details. It is the customers responsibility
to get in touch with the delivery company and arrange to collect
the parcel or arrange for another delivery date. If your parcel
can not be delivered and it has not been called for it will
be returned to us. We are charged by the delivery companies
for the return of the package. This charge will be deducted
from any refund that you are due..
*WHEN
WE ARE SOLD OUT OF AN ITEM - Unlike many other internet
companies, we hold stocks of all the items on our site, but
it does occasionally happen that we cannot supply directly.
In this case, we will order more immediately, which can delay
delivery, or we will contact you by phone or by Email to suggest
alternatives. Where a direct replacement is available under
a different part code, we will despatch the replacement without
bothering you.
WHEN
DO YOU NEED IT? - It helps us give a good service if we
know when you require an item. Please fill this line in on your
order form allowing a couple of days leeway. Use the express
service if your deadline is less than 7 working days away.
RETURNS
POLICY - You can return items for any reason within 8 days
of receipt. Pack it up and return it to us preferably by Recorded
Delivery, and we will refund your card, or send a cheque where
applicable. Postage will not be refunded. This does not affect
your statutory rights.
DAMAGED
GOODS - If the goods arrive damaged, we will replace them
straight away and ask you to return the offending items. We
will of course pay for the postage for you to do this.
ARRIVED
TOO LATE? - If the order arrives too late for your party,
you can return them in the normal way and if we are at fault,
we will also refund your postage. A reason why we may not be
at fault is that you have selected to use the first class post,
when you should have used Express delivery. If our carrier is
at fault, we will still refund your order in full. We ask you
to send off the goods within 8 days of receipt.
LOST
IN THE POST? - Once the products have been paid for
and have left our premises they are now the buyers responsibility.
To protect the customer all our packages are trackable. If your
parcel does not arrive give us a call on 01592 595608 and we
will do our best to help you recover your goods.
IMPORTANT
EXCEPTIONS - As in a High Street shop, we expect the goods
to be returned in a saleable condition. This means the packaging
should also be intact. We cannot accept anything back where
the packaging has been damaged. You must despatch your goods
within 8 days of receipt. If this deadline is not met we can
only offer you a credit note for the value of the goods. This
does not affect your statutory rights.
DISSATISFIED?
- If at any time you are dissatisfied with our service, you
can call the proprietor of chickenshop, Dennis Alexander, on
0800 018 0626. You can also reach him by Email on dennis@chickenshop.co.uk
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