Chicken Shop Fancy Dress Kirkcaldy Fife
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Delivery & Returns

All our items are delivered free within mainland UK if your total exceeds £20. Spend over £40 and get upgraded to Express delivery free of charge. Most of our express parcels have a 1 hour delivery prediction sent by email and SMS alert. Please leave your mobile number to take advantage of this. Orders placed before 2pm will normally be despatched within 1 working day. Please note that despatch times are in addition to any delivery times.

 

Mainland UK

 

Saver delivery - FREE:

This service is completely free on all UK deliveries when you spend £20 or more. Using a network of delivery companies, it is estimated at 2-4 working days. If you aren't in a hurry for your items, why not take advantage of this free service and save some money.

 

Express delivery - £6.99:

Once your item is processed & despatched, it will be delivered within 1 working day by courier on a tracked & signed for service. When available, 1-hour predicted deliveries can be sent via email & SMS so please leave your mobile number to take advantage of this excellent service. Remote locations within the UK may take up to 2 days delivery.

 

Reserve & Collect - FREE:

From the comfort of your own home, you can browse & buy on our website and arrange to reserve it at our store to pick up at your convenience. Just order before 2pm to ensure the quickest service as although we may have your item in stock, sometimes we have to order items in for next day delivery. Please be aware that we don't get supplier deliveries on Saturdays, so any orders for the weekend need to be placed before 2pm Thursday. We will try to contact you when possible to let you know your order is here, but please contact us first before making any journey.

 

Swap-It

If you order online & find you need a different size, we can post a replacement & pick up your return at the same time. With our 1-hour predict service, this is the fastest & most convenient way to exchange any items purchased on our website. This is a free service on all orders delivered with the Express service, otherwise this service is charged at our Express rate.

 

Shipping Abroad

European deliveries are estimated within 5 working days via Royal Mail's Airsure service. Prices are based on parcel weight & destination. We have included a price guide below. To get a true price, add your items to the basket & proceed to checkout where you will be given an exact cost.

 

Shipping price guide:

Small items (wigs) : £8.99

STD size costume : £13.99

Large bulky costume :  £20.99

 

You must ensure that someone can sign for your delivery. Any orders that aren't signed for are normally returned to a local post office or courier depot with a calling card left with instructions given. If no-one claims the parcel within the set time (normally 1 week but sometimes 3 days depending on local courier), the item will be returned to us and we will refund the purchase fee minus a re-stocking/admin fee.

 

4 Returns Policy

You may return any purchase made over the web to us subject to the following:
  • Items must be returned unused, with all original packing material within 30 days of delivery. Due to our automated system, we cannot accept returned items later than this.
  • Items must be unused and in a saleable condition
  • Items such as wigs, makeup, teeth or underwear must be returned unopened and unused with all seals in place where seals are provided

Before returning anything you must contact us and we will give you a Return Merchandise Authorization Number (RMA). This number must be included with the returned items otherwise we will be unable to process them.

Include a copy of your email or delivery invoice with the goods and return in appropriate packaging.


We do not refund shipping costs for returning postages. It is your responsibility to return items to us and we recommend recorded delivery or Royal Mail special delivery. Chickenshop cannot be held responsible for loss or damage to goods whilst they are being returned.

Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment, a cheque will be issued payable to the original customer. You must follow our instructions for returning goods (see below).

You can return items ordered from our website to our Chickenshop Store but refunds will still be processed via the original payment method.

None of the above affects your statutory rights.

If your item requires a signature and no-one is in, a card will be left with details on how to proceed. This may be to arrange a redelivery, it's left with a neighbour or to arrange collection at the local depot. If you are expecting a delivery and it hasn't arrived, please lookout for the card. This may have got mixed in with other mail. If the courier has failed to connect you with your parcel through the above process, the item may be returned to us with an extra cost invlolved. If we do receive such cost, we reserve the righ to pass on this cost to you.

Express charges are non-refundable.

Due to the fact that we use signed for services, we are unable to deliver parcels to PO boxes.

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